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Accounting Frequently Asked Questions
What is my commission schedule with CNA Surety? Please refer to your commission schedule that is part of the Agency Agreement you signed with our Company. If you cannot locate your Agency Agreement, please contact CNA Surety at 1-800-331-6053 or info@cnasurety.com. I am a principal/insured and I have a bond/policy with your Company. Can I pay my premium online or over the phone? We currently do not accept online payments or payments over the phone. Please send a check or money order for the payment of your premium to:
I received a bond and invoice for a bond brokered through The Bond Exchange. To whom do I make the check payable? You make the check payable to The Bond Exchange and send your check to The Bond Exchange at:
I need a W9 form completed by your Company. Where should I send this request and when can I expect the form to be completed and returned? You should send your request for a W9 to:
Once your request is received, a completed W-9 form will be sent within 24-48 hours. I am a principal/insured and I need a paid receipt to relating to my payment. Can you provide me with a paid receipt? If CNA Surety sent you a bill directly for your bond and you made your payment directly to our Company, we can provide you with a paid receipt – either call 1-800-331-6053 to request the receipt or email your request to: info@cnasurety.com. If, however, your agent sent you a bill for your bond and you paid your agent, you need to contact your agent for a paid receipt. I have a bond for which I have not received payment from the principal. What can I do to remove the charge from my account? If you still have the original bond or renewal bond/continuation certificate in your possession, simply write ‘Cancel’ on the bond/continuation certificate and return it to us for cancellation. If you do not have the original bond or renewal bond/continuation certificate but the bond has a cancellation clause, submit a written request to us to cancel the bond for non-payment of premium. If you do not have the original bond or renewal bond/continuation certificate that the bond is one that cannot be canceled, please provide us with your written request to take this bond over for collection and provide us with the most current address you have the principal and their attorney, if applicable, and we will begin collection efforts on the bond. Please note that you forfeit any commission for any premiums collected by our Company directly from the principal. A bond for one of my clients was recently taken over by CNA Surety and placed on collection. If I obtain payment for the bond from my client, will you transfer the bond back to my agency and pay me a commission for that premium? Per our standard Agency Agreement, CNA Surety has the right to collect delinquent premiums directly from bond principals and the agent then waives his right to any commissions; however, extenuating circumstances would be considered for a possible exception. When is a bond considered delinquent with CNA Surety? A bond is considered delinquent the first day immediately following the due date of the invoice or statement.
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